Terms and Conditions


Terms & Conditions

This statement describes the privacy practices for the evolvingnutrtion.com website. Evolving Nutrition is committed to protecting the privacy of our valued customers.

Evolving Nutrition privacy policy notifies you of the information we collect from you during your use of our site, how that information is used, the organizations and people with whom we may share that information and what choices are available to you in regards to the collection, use and distribution of the information. This policy also details the security procedures in place to protect the loss, misuse or alteration of information under Evolving Nutrition's' control, and how you can change, or correct inaccuracies in, your personal information.

Evolving Nutrition is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others. If you feel that we are not abiding by our posted privacy policy, you should contact us.

Mailing Address:

9800 Harbour PlaceSuite 208

Mukilteo, WA 98275


Phone: Toll Free – 800.458.0891

Email: info@evolvingnutrtion.com

Fax: 425.609.3762


Security Technology
This website takes every precaution to protect your information. When customers submit sensitive information via the website, your information is protected both online and offline. When sensitive information (such as a credit card number) is required, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked.


While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer information offline. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment protected by the latest firewall technology.


Information Collected During Registration Process
By registering with Evolving Nutrition, healthcare professionals receive enhanced access to our website, including online ordering. Healthcare professionals new to Evolving Nutrition must first complete the registration form. During registration, healthcare professionals are required to give their contact information (such as name, address and email address). We request medical license information only to verify eligibility to place orders on our site, as we sell only to licensed health care professionals. We will not sell, share, or rent this information to others. Non-healthcare professionals have general access to our website without the collection of any personal information.


Information Collected when You Place an Order

When an order is placed, the healthcare professional must provide contact information (such as name and shipping address) and financial information (such as credit card number). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the healthcare professional. We will not sell, share, or rent this information to others.


Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For example, the use of cookies enables the Remember Me option. This option allows the healthcare professional access to pricing information without having to login each time. If a user's web browser is not set up to accept cookies, they will not be able to use the restricted portion of our site. We will not sell, share, or rent this information to others.


Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information


Sharing
We use an outside credit card processing company to bill customers for products purchased. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.


Contacting You
We send all new Customers a welcoming email to provide a password and to verify your email address (username). At this point, your account is active and you will be able to order online. Customers can also receive our Evolving Nutrition Newsletter, an electronic newsletter, which serves to update you on new products available, address frequently asked questions and share product specific information. Out of respect for the privacy of our customers, we present the option to not receive these email newsletters. Please see Choice/Opt-out below.

Correcting/Updating Personal Information
If a user's personally identifiable information changes (such as your address or telephone number), there are several options available. Information can be changed, updated or deleted by visiting the Your Account section of the Evolving Nutrition website, by emailing us, or by calling us and talking to one of our Customer Service Representatives. We will not sell, share, or rent this information to others.


Choice/Opt-out/Opt-in
Customers who no longer wish to receive our Evolving Nutrition Newsletter and related information may opt-out of receiving these communications by going to Your Account. There you can enter your email address and you will no longer receive the Evolving Nutrition Newsletter or related emails. If you've opted out and decide that you would like to receive our emails again, the Your Account section of our website allows you to opt-in.


Your Consent/Notification of Changes
By using www.evolvingnutrition.com, you consent to our collection and use of your information as described here in this Privacy Policy. If there are any changes in Evolving Nutrition privacy practices we will update you via email.



IMAP Policy

Thorne Research Minimum Advertised Price (MAP) Policy

The Minimum Advertised Price (MAP) is the retail price that is set for each Thorne Research product on our current Retail Price List. Our MAP policy applies to practitioner-customers who resell Thorne Research products online, including practitioner-customers who own, operate, or manage online estorefronts, websites, clinics, or pharmacies. To maintain consistency and fairness, the Minimum Advertised Price for individual Thorne Research products is not subject to being negotiated with a practitioner-customer. Our practitioner-customers should be aware that our MAP policy does not apply to the discounting of Thorne Research products when the discounting takes place inside the practitioner’s office to the practitioner’s patient base. The MAP policy prohibits volume discounts or other promotional practices that would cause the unit price of a product to be advertised at less than the designated Retail Price prior to the product being added to the shopping cart. The MAP policy applies to the advertised price of every Thorne Research product in any and all media, including, flyers, posters, coupons, emails, inserts, newspapers, magazines, catalogs, mail order catalogs, online, and television. Thorne Research reserves the right to discontinue selling its products to any practitioner-customer who is affiliated with a website that is violating our MAP policy. At a minimum, a first violation of our MAP policy will almost always result in the suspension of the practitioner-customer's account. When a practitioner-customer fails to comply with our MAP policy, a Thorne Research representative will notify the practitioner via telephone or email of the violation, and a “hold” can be placed on the practitioner’s account until the online pricing comes into compliance. If a practitioner repeatedly violates the MAP policy, then Thorne Research reserves the right to permanently revoke the practitioner’s wholesale purchasing privileges and, in particular instances, to terminate the practitioner’s account.

Thorne Research Internet Sales Authorized Distributor Policy

For Practitioner-Based Publicly Advertised Internet Sales

Thorne Research has always acknowledged the merits of online commerce for our health-care practitioner-customers and their patients. 

                     • By rigorously enforcing our Minimum Advertised Price (MAP) policy we have worked diligently to ensure that no practitioner is at a competitive disadvantage due to online                                           discounting.

                     • Furthermore, we have always strived to ensure appropriate communication, medical education, and patient care standards for online resellers. 

                     • However, notwithstanding our diligent efforts, a consistent number of MAP violations continue to occur on a regular basis. Furthermore, our long-held concern has not been                                        resolved regarding the quality of care that patients receive who purchase our products through multiple proprietary e-storefronts and third-party ecommerce platforms, such as                              Amazon.com, Jet.com, ebay.com, etc. 

                     • After careful evaluation and due consideration, Thorne Research has come to the conclusion that a different model is needed for the sale of our nutritional supplement products on                       the Internet; in particular, a model that ensures pricing parity and appropriate patient support. 

Therefore, as of May 1, 2016, Thorne Research has extended exclusive purchasing privileges to a single authorized Practitioner-Based Amazon account and a single authorized proprietary estorefront account. Thus, all other publicly advertised Internet sales are prohibited.

Thorne Research believes this Internet sales policy:

                   • Ensures that patient inquiries are addressed promptly and accurately.  

                   • Streamlines MAP compliance investigation and enforcement efforts.  

                   • Ensures accurate product tracking in the event of a product recall. 

                   • Ensures proper tracking and resolution of adverse events. 

                   • Ensures compliance with California’s Proposition 65. 

                   • Improves patient communications and care.


Douglas Laboratories Corporate Internet Reseller Policy

I. Introduction and Rationale

The Douglas Laboratories Internet Reseller Policy governs the internet resale of products from Douglas Laboratories, a healthcare professional nutritional supplement company. This policy is provided to all new and existing healthcare professional (HCP) customers as a privilege and benefit of being a valued customer of Douglas Laboratories. Douglas Laboratories believes the guidance of a qualified and approved health professional is essential in order to maximize the effectiveness of our professional strength supplements; therefore, with few exceptions, only approved licensed healthcare professionals may order directly from Douglas Laboratories. All HCPs must submit their current license, degree or health practitioner certificate for Douglas Laboratories’ review prior to being granted approval to establish an account. In addition, Douglas Laboratories chooses to promote its supplements and provide special wholesale pricing only to those healthcare professionals who advertise pricing that Douglas Laboratories deems sufficient to support a high level of service and to encourage the commitment and investment of our customers in the brand. Douglas Laboratories reserves the right to deny any application or revoke purchasing privileges at any time. Decisions regarding this policy are Douglas Laboratories’ alone, and this policy can be amended at any time. Such amendments will be communicated via mail and/or email to all involved parties. 


II. Policies and Restrictions 

a. Authorized Resellers: Only authorized healthcare professionals are allowed to sell Douglas Laboratories branded products through their website. An acceptable HCP reseller is someone who maintains and has submitted a current medical license, degree or certificate for Douglas Laboratories’ verification and approval. Such approved licensed HCP customers may resell HCP exclusive products through a website where he/she is accessible. Please note a “storefront” on Amazon.com is not considered an HCP website under this policy. Sale of Douglas Laboratories’ products on Amazon.com violate agreements with third parties and is strictly prohibited (See II.j. below).


b. The HCP Internet Sales Channel: The internet is a means of communication, and opening the Douglas Laboratories brand to internet sales does not change the nature of the sales channel from an HCP channel to a DTC (direct to customer)/ retail channel. The internet virtualizes the traditional pattern of the HCPpatient relationship. HCP customers shall sell products in unit volumes appropriate for individual personal 112 Technology Drive Pittsburgh, PA 15275 douglaslabs.com 1-800-245-4440 use only.


c. Copyright and Trademark: The philosophy and integrity of the Douglas Laboratories brand must be consistently protected at all times. Content displayed on the Douglas Laboratories website, in brochures, advertisements, product packaging, product information sheets and other marketing materials are copyrighted and trademarked. All content appearing on or associated with all privately labeled product, is copyrighted and trademarked as well. 


d. Brand Representation: The unauthorized use of copyrights, trademarks, logos, manufacturing images, product images, copy or other Douglas Laboratories information on the internet without expressed consent is prohibited. All photos, images, and product and/or company description content pertaining to or describing Douglas Laboratories must be current and obtained from Douglas Laboratories directly. This information cannot be pulled from the Douglas Laboratories website or other internet sources, unless specifically directed in writing by Douglas Laboratories. This information may be updated and amended at any time. Such amendments will be communicated via mail and/or email to all involved parties. 


e. Internet Landscape: When listed on a website or online storefront for sale, the Douglas Laboratories name or logo and all associated product information shall be displayed and classified as a “Healthcare Practitioner Brand”. Examples of this include but are not limited to displaying the Douglas Laboratories brand on a distinct page of the website entitled, “Healthcare Practitioner Brands”, or designating it as such through a symbol or abbreviation when listed in the brand index. 


f. Information Disclosure: All individuals or companies intending to resell Douglas Laboratories products through the internet agree to disclose all ownership or association of any kind with other affiliated websites of any type. Douglas Laboratories must be notified of any website or online storefront url changes, launches, and/or storefront name changes prior to implementation. Websites where Douglas Laboratories products are sold or advertised must provide access to the current and approved licensed HCP account holder, including his/her complete phone number, email and office address contact information. 


g. International Restrictions: Products are for distribution in the United States only. Due to international supplement regulations and policies governing such products, and to protect the integrity and rights of our international distributors, products cannot be shipped internationally. 


h. Compliance with Laws: The HCP customer is solely responsible to comply with all applicable laws and regulations where it advertises or sells Douglas Laboratories products.  


i. Payment and Returns: Customers are to submit either prepaid check or credit card as method of payment. Account terms are not permitted. Additionally, returns and/or credits will not be granted. 


j. Amazon.com: Douglas Laboratories maintains an agreement with one exclusive Amazon.com retailer. Therefore, Douglas Laboratories products may not be advertised or sold on Amazon.com and any of its affiliates by anyone except for this retailer. Customers who violate this exclusive agreement are subject to immediate and permanent suspension of purchasing privileges.


k. Pricing Provisions: Authorized approved HCPs must abide by the Minimum Advertised Price (MAP) Policy, as outlined in section III of this document when advertising the resale of Douglas Laboratories products. 


III. Minimum Advertised Price (MAP) Policy 


a. Liability: The Minimum Advertised Price (MAP) Policy applies to all customers including those that own, operate or manage websites, online clinics and pharmacies. The MAP policy applies to all printed and electronic advertisements of Douglas Laboratories products including but not limited to catalogs, brochures, websites, email solicitations, special offers, newsletters and electronic coupons or coupon codes. HCP customers agree to assume all liability and responsibility for the resale of products through the internet. 

b. Advertising: Through the purchase of Douglas Laboratories products, customers agree not to advertise through any medium of mass communication any product at less than the Suggested Retail Price (SRP) for each respective product as listed on the Douglas Laboratories professional product list in effect at the time of the advertising. This policy prohibits the advertising of any volume discount or other promotion that would cause the per unit sales price to be advertised at less than the SRP. Similarly, any language referring to or speaking of inferred discounts that a customer may receive through a website is prohibited. This does not apply to advertising within a practitioner’s office setting. The “practitioner’s office setting” is defined as the physical location where patients are medically seen and treated by the licensed HCP approved by Douglas Laboratories. 


IV. Failure to Comply

In order to preserve brand integrity, Douglas Laboratories requires compliance with the terms and conditions outlined in this policy. If a customer fails to comply with the terms of Section II., a. through k., Douglas Laboratories shall notify them via phone, email or standard mail of the violation and immediately place the customer’s account on hold until the customer has come into compliance. Failure to comply with the MAP policy in Section II., k., and Section III., may result in temporary revocation of the customer’s wholesale purchasing privileges, suspension of the account or termination of the account. Douglas Laboratories reserves the right to revoke the customer’s wholesale price purchasing privileges and/or 112 Technology Drive Pittsburgh, PA 15275 douglaslabs.com 1-800-245-4440 terminate the account of any customer in violation of any of the terms or conditions outlined in this policy with or without prior notice. Violation of any such terms automatically forfeits the account holder’s ability to purchase products in any capacity. 

Pure Encapsulations Corporate Internet Reseller Policy

I. Introduction and Rationale 

The Pure Encapsulations, Inc. (Pure Encapsulations) Internet Reseller Policy governs the internet resale of products from Pure Encapsulations, a healthcare professional nutritional supplement company. This policy is provided to all new and existing healthcare professional (HCP) customers as a privilege and benefit of being a valued customer of Pure Encapsulations. Pure Encapsulations believes the guidance of a qualified and approved health professional is essential in order to maximize the effectiveness of our professional strength supplements; therefore, with few exceptions, only approved licensed healthcare professionals may order directly from Pure Encapsulations. All HCPs must submit their current license, degree or health practitioner certificate for Pure Encapsulations’ review prior to being granted approval to establish an account. In addition, Pure Encapsulations chooses to promote its supplements and provide special wholesale pricing only to those healthcare professionals who advertise pricing that Pure Encapsulations deems sufficient to support a high level of service and to encourage the commitment and investment of our customers in the brand. Pure Encapsulations reserves the right to deny any application or revoke purchasing privileges at any time. Decisions regarding this policy are Pure Encapsulations’ alone, and this policy can be amended at any time. Such amendments will be communicated via mail and/or email to all involved parties. 


II. Policies and Restrictions

 a. Authorized Resellers: Only authorized healthcare professionals are allowed to sell Pure Encapsulations branded products through their website. An acceptable HCP reseller is someone who maintains and has submitted a current medical license, degree or certificate for Pure Encapsulations’ verification and approval. Such approved licensed HCP customers may resell HCP exclusive products through a website where he/she is accessible. Please note a “storefront” on Amazon.com is not considered an HCP website under this policy. Sale of Pure Encapsulations’ products on Amazon.com violate agreements with third parties and is strictly prohibited (See II.j. below)


b. The HCP Internet Sales Channel: The internet is a means of communication, and opening the Pure Encapsulations brand to internet sales does not change the nature of the sales channel from an HCP channel to a DTC (direct to customer)/ retail channel. The internet virtualizes the traditional pattern of the HCPpatient relationship. HCP customers shall sell products in unit volumes appropriate for individual personal 490 Boston Post Road Sudbury, MA 01776 800-753-2277 www.PureEncapsulations.com use only.


c. Copyright and Trademark: The philosophy and integrity of the Pure Encapsulations brand must be consistently protected at all times. Content displayed on the Pure Encapsulations website, in brochures, advertisements, product packaging, product information sheets and other marketing materials are copyrighted and trademarked. All content appearing on or associated with all privately labeled product, is copyrighted and trademarked as well. 


d. Brand Representation: The unauthorized use of copyrights, trademarks, logos, manufacturing images, product images, copy or other Pure Encapsulations information on the internet without expressed consent is prohibited. All photos, images, and product and/or company description content pertaining to or describing Pure Encapsulations must be current and obtained from Pure Encapsulations directly. This information cannot be pulled from the Pure Encapsulations website or other internet sources, unless specifically directed in writing by Pure Encapsulations. This information may be updated and amended at any time. Such amendments will be communicated via mail and/or email to all involved parties. 


e. Internet Landscape: When listed on a website or online storefront for sale, the Pure Encapsulations name or logo and all associated product information shall be displayed and classified as a “Healthcare Practitioner Brand”. Examples of this include but are not limited to displaying the Pure Encapsulations brand on a distinct page of the website entitled, “Healthcare Practitioner Brands”, or designating it as such through a symbol or abbreviation when listed in the brand index. 


f. Information Disclosure: All individuals or companies intending to resell Pure Encapsulations products through the internet agree to disclose all ownership or association of any kind with other affiliated websites of any type. Pure Encapsulations must be notified of any website or online storefront url changes, launches, and/or storefront name changes prior to implementation. Websites where Pure Encapsulations products are sold or advertised must provide access to the current and approved licensed HCP account holder, including his/her complete phone number, email and office address contact information. 


g. International Restrictions: Products are for distribution in the United States only. Due to international supplement regulations and policies governing such products, and to protect the integrity and rights of our international distributors, products cannot be shipped internationally. 


h. Compliance with Laws: The HCP customer is solely responsible to comply with all applicable laws and regulations where it advertises or sells Pure Encapsulations products. 


i. Payment and Returns: Customers are to submit either prepaid check or credit card as method of payment. Account terms are not permitted. Additionally, returns and/or credits will not be granted. 


j. Amazon.com: Pure Encapsulations maintains an agreement with one exclusive Amazon.com retailer. Therefore, Pure Encapsulations products may not be advertised or sold on Amazon.com and any of its affiliates by anyone except for this retailer. Customers who violate this exclusive agreement are subject to immediate and permanent suspension of purchasing privileges


k. Pricing Provisions: Authorized approved HCPs must abide by the Minimum Advertised Price (MAP) Policy, as outlined in section III of this document when advertising the resale of Pure Encapsulations products. 


III. Minimum Advertised Price (MAP) Policy 


a. Liability: The Minimum Advertised Price (MAP) Policy applies to all customers including those that own, operate or manage websites, online clinics and pharmacies. The MAP policy applies to all printed and electronic advertisements of Pure Encapsulations products including but not limited to catalogs, brochures, websites, email solicitations, special offers, newsletters and electronic coupons or coupon codes. HCP customers agree to assume all liability and responsibility for the resale of products through the internet. 


b. Advertising: Through the purchase of Pure Encapsulations products, customers agree not to advertise through any medium of mass communication any product at less than the Suggested Retail Price (SRP) for each respective product as listed on the Pure Encapsulations professional product list in effect at the time of the advertising. This policy prohibits the advertising of any volume discount or other promotion that would cause the per unit sales price to be advertised at less than the SRP. Similarly, any language referring to or speaking of inferred discounts that a customer may receive through a website is prohibited. This does not apply to advertising within a practitioner’s office setting. The “practitioner’s office setting” is defined as the physical location where patients are medically seen and treated by the licensed HCP approved by Pure Encapsulations. 


IV. Failure to Comply In order to preserve brand integrity, Pure Encapsulations requires compliance with the terms and conditions outlined in this policy. If a customer fails to comply with the terms of Section II., a. through k., Pure Encapsulations shall notify them via phone, email or standard mail of the violation and immediately place the customer’s account on hold until the customer has come into compliance. Failure to comply with the 490 Boston Post Road Sudbury, MA 01776 800-753-2277 www.PureEncapsulations.com MAP policy in Section II., k., and Section III., may result in temporary revocation of the customer’s wholesale purchasing privileges, suspension of the account or termination of the account. Pure Encapsulations reserves the right to revoke the customer’s wholesale price purchasing privileges and/or terminate the account of any customer in violation of any of the terms or conditions outlined in this policy with or without prior notice. Violation of any such terms automatically forfeits the account holder’s ability to purchase products in any capacity. 

Protocol For Life Balance - Minimum Advertised Pricing (MAP) Policy

EFFECTIVE DATE

September 1, 2011

AFFECTED PRACTITIONER CUSTOMERS

  • U.S. Customers
  • Customers with Websites selling to U.S. end-users

MINIMUM ADVERTISED PRICE (MAP)

Protocol for Life Balance ("Protocol") has implemented a Minimum Advertised Price Policy ("Policy") which prohibits advertising any Protocol For Life Balance product at less than suggested retail pricing. Protocol has unilaterally adopted this Policy to ensure protection of its brand equity and to preserve its intellectual property in its Protocol For Life Balance name, and to maximize the effectiveness and efficiency of Protocol's distribution channels and its Customers' investment in Protocol For Life Balance products. 

Under this Policy, "advertising" includes internet, print, radio, television, direct mail and catalogs. This Policy does not apply to advertising within a practitioner's office and e-mail advertising to a private patient base. "Patient" is defined as an individual who is treated and monitored in the practitioner's office.

All Customers remain free to determine and establish, in their sole and absolute discretion, their own retail or resale price for Protocol For Life Balance products. This policy also does not apply to any promotional values that do not affect the suggested retail price such as "free shipping" or including a free or discounted product bundled with the Protocol For Life Balance product, provided the discounted product is not a Protocol For Life Balance product covered under this policy. 

VIOLATIONS OF POLICY

All Customers who violate this Policy will be so notified by Protocol via phone, e-mail or standard mail, and will be given ten (10) days' notice to become more compliant. After the end of the ten (10)-day notice period, if the problem is not rectified, Protocol reserves the right to discontinue fulfilling orders. If a Customer violates the above conditions on more than one occasion, Protocol reserves the right to immediately revoke the Customer's wholesale price privileges without any liability to Protocol. Protocol may, without notice, take such other and additional action as it deems appropriate and necessary against Customers that violate the above conditions without any liability to Protocol. Protocol reserves the right not to sell any products to any Customer that is affiliated with a website or sells to a third-party website that violates this Policy, or in Protocol's sole opinion, disparages Protocol or its Protocol For Life Balance products or diminishes the brand. Each Customer is free to independently decide whether or not to follow this Policy; however, violations of this Policy may result in the above-mentioned actions. 

NON-NEGOTIABLE

Protocol will not discuss any conditions of acceptance related to this Policy as it is non-negotiable and will not be altered for any Customer. No employee or sales representative of Protocol is authorized to discuss this Policy nor does any employee or sales representative have the authority to modify or alter this Policy. Nothing in this Policy is intended to constitute an Agreement between Protocol and any of its Customers. Protocol may modify this Policy or any of its suggested retail prices, or discontinue this Policy at any time, for any reason, in the sole discretion of Protocol.